A Day in the Life of a Meet Hugo Researcher

17th August 2020

At Meet Hugo no two days are ever the same. There are always plenty of things to be doing as we seek out the best new opportunities for our clients to increase their pipelines and grow their businesses, and the internal research team is at the very heart of this process. Unlike other lead generation platforms which rely solely on technology and automation, Meet Hugo blends the latest industry technology with dedicated, expert researchers who seek out public and private tender opportunities. The work doesn’t stop there, though. Then the team compile as much detail as possible so that we can get these targeted opportunities out to our clients around the world. In order to explain a bit more about the process which makes us stand out, and what our team of researchers do on a daily basis, we asked them to talk us through a day in their working life here at Meet Hugo.

Monday: Lauren Starkey

I start my Monday by making myself a hot drink and catching up with everyone about their weekends. I then have a look through my client list and focus on three different sectors, depending on our client needs. From here I take that information and start giving my UK and US clients tenders and intel.

Come the afternoon I start to review all of the feedback we received over the weekend and start looking at my more exclusive and niche clients to see what opportunities we have to offer them in the weeks ahead.

Name: Lauren Starkey
Company role: Research Executive

Name: Suki Sagoo
Company role: Research Executive

Tuesday: Suki Sagoo

On Tuesday’s I start at around 8am and the first thing I do is make myself a cup of tea to set myself up for the day! I then take a look through my client list and see who I have completed before switching my attention to finding software tenders for my software and custom development clients.

For any clients in specific locations we are fortunate to have access to a number of tools and sites that allow me to search by country, and even county or state, so it helps with my niche clients who have very specific geographical criteria.

After I finish my tenders (writing them up and assigning them to clients), I treat myself to a tea break and look at feedback from clients to see how we can improve their experience in the future.

Next I start looking for intel based around my key sectors: video production, PR, software and custom development. Towards the end of the day I start looking for buying signals. Most of the time these are companies that have received recent investment and are looking to grow as a result.

Wednesday: Trishan Vara

I always try to get my more niche clients done on Monday, allowing me to focus on tenders on a Tuesday so that a typical Wednesday starts by analysing any feedback from the start of the week.

After making any necessary changes to the accounts I’d start with intel scraping or finishing off a tender/RFP search. I’ll look for intel on Linkedin for services in my client’s sector, such as SEO or graphic design. If I can’t find intel for a certain sector I look for any recent job moves or buying signals that may potentially be beneficial to our marketing clients. For instance, someone could have a new role as a marketing director and this could lead to potential outsourcing for marketing services. I’d also respond to account managers and their feedback, and try solving any situations with clients should anything arise.

By the end of the day I usually have a decent idea of where I am in terms of which clients have fewer leads, so I’ll be going through the remainder of my client list and topping up the leads for them for the rest of the week.

Name: Trishan Vara
Company role: Research Executive

Name: Rio Brown
Company role: Research Executive

Thursday: Rio Brown

On a typical Thursday I look through my niche and low-lead clients. I will review their briefs one by one to find relevant leads and these mainly consist of buying signals and job moves as, by this time, the week is coming to a close and the majority of intel has been found in the first half of the week.

I also look through my client feedback from the previous day to analyse what my clients think of the opportunities presented to them so far. If I need to I will then go away and do more research to present them with more relevant leads depending on their needs at this time and any specific criteria.

This gives me an idea of what the client is after and I can recognise exactly what my clients are looking for in the coming weeks as business objectives can change on a monthly, weekly or even daily basis.

Friday: Rich Goose

At the moment I start my Friday’s from the comfort of my spare room at home as we continue with our phased return to the office. As the Research Manager I do three days each week in the office and spend two days working from home.

I start most days the same so I catch up with messages that have come in overnight, usually from our US team, which are usually related to potential sign-ups and any queries that are holding them up at that time. I then run through client feedback from the day before, which involves rectifying any issues, identifying trends and relaying positive feedback to the team of research executives. I’ll then scout out what kind of recurring revenue we have coming in, as this is always good to see!

We usually have a wrap-up meeting with the whole research team at around 10am on a Friday where we ensure that everyone has their clients wrapped up for the week before the end of the working day. If anyone is struggling we go over to see if they’re struggling to research any clients, ping some ideas about and offer support to help ensure that everyone is in the same place.

The rest of the day is typically made up of Ad-hoc tasks. These range from meetings with other members of senior management about future projects to quality checking opportunities written up by the research team, creating training plans for new starters and catch-ups or 1-2-1 meetings with the team to offer any support they might need. Towards the end of the day I’ll start planning what I need to do for the next week and what I can do to make Monday morning that little bit easier!

Name: Rich Goose
Company role: Research Manager

We hope this gives you a bit of an insight into a day in the Meet Hugo offices. Things are always very busy, and very exciting, but please don’t hesitate to get in touch with a member of the team today to find out how we can generate more qualified leads to help you grow your business.

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