At Meet Hugo we want all of our subscribers to feel valued and as though they’re a real part of the family, so it’s great for us when we receive feedback from people who are delighted with the sales intelligence and account management support that we give them.
We have a growing and varied in-house team that features departments ranging from sales and marketing to research and customer success; and each one of these departments is often involved in account management and bringing in new subscribers to our sales intelligence platform.
When subscribers take the time to send in testimonials for us and deliver extremely positive feedback through their customer success manager it is a real morale boost not just for those on the account, but the company as a whole.
One such subscriber is Joe Kaul from ONQOR Group in London who joined us in October 2020, and they got in touch with us to say: “Great work, Meet Hugo. The team at ONQOR Group loves using your platform.”
This meant a lot to us as a company as it gave a real boost to those working in our research and tech departments who have worked so hard to deliver high quality digital marketing-related leads to Joe and his team at ONQOR Group, and those who work tirelessly to keep our sales intelligence platform functioning seamlessly and operating in a clear and intuitive way for our subscribers.
Another great piece of client feedback came from Elizabeth Amorose at ThinkSo, a design and marketing agency from New York, who only joined us in January this year but they are already very happy with the services that we’ve been providing them.
Elizabeth got in touch to say “I have been super-impressed with Meet Hugo’s client support. They are very knowledgeable and responsive, and they’ve exceeded my expectations in this area. The quality of leads is good and although we’ve only just started things are looking good so far!”
This review was testament to the hard work and dedication of our customer success team who do everything they possibly can to resolve any issues a subscriber might have with the platform or their account, and check-in regularly to find out if there is anything else that we could provide to improve the experience.